1. Cancellation Policy
At School Songi (a product of Dahuk Infotech), we value customer satisfaction and strive to provide a seamless experience for schools, administrators, and educational partners.
- SMS Wallet Recharges: SMS recharges are digital credits that are provisioned and credited to the school wallet immediately upon successful payment confirmation. Cancellation of an SMS recharge is only permissible if requested prior to the consumption or utilization of the recharged SMS balance.
- Annual / Term ERP Subscriptions: Subscription cancellations can be submitted in writing by the authorized school administrator within 7 (seven) days of initial activation, provided no custom software integration or mass data migration has been executed.
2. Refund Eligibility & Conditions
Refunds will be evaluated and granted under the following circumstances:
- Double / Erroneous Debit: If an administrator has been debited twice for a single recharge transaction due to a network glitch or gateway timeout.
- Payment Success but Balance Not Credited: If payment was deducted from your bank/UPI account but the recharge balance was not credited to your school account within 24 hours, and our automated reconciliation failed to credit the balance.
- Billing Discrepancies: Any billing calculation error verified and confirmed by our finance desk.
Note: Consumed SMS units, expired validity accounts due to institutional non-compliance, and third-party gateway convenience charges (if any) are non-refundable.
3. Refund Processing Timeline
Once your refund request is submitted and approved by our billing team:
- The refund will be initiated within 2 to 3 business days of approval.
- The refunded amount will be credited back to the original payment source (Credit/Debit Card, UPI, or Net Banking account) within 5 to 7 business days, depending on your bank and Razorpay settlement cycles.
4. How to Request a Refund
To request a cancellation or refund, please email our support desk with the following details:
- School Name & Registered School ID
- Razorpay Order ID and Payment ID (received on screen or via email receipt)
- Transaction Date & Amount (₹ INR)
- Reason for the refund request